We are happy to exchange full price unworn merchandise, with tags, within seven days of purchase (sale items are final sale only). This can be tricky with shipping times, so we’d like to help you be sure you've chosen items you will love. We are happy to assist you by phone if there is a specific style you are seeking, or by email or Facetime if you would like help in finding the ideal shape for your beautiful face.
Regardless, if you are unsatisfied with your purchase:
Unworn items with tags attached may be exchanged within seven days, in the following way:
With our return label on the box, and shipped back within seven days of receipt of delivery.
Sale items are final sale.
If the mistake is ours – you've received the incorrect item, or our order arrives damaged, please call us immediately at 503-954-2271 so that we may assist you to your satisfaction. Items returned after 7 days will be declined delivery and sent back to you. Items returned in non-new condition are not eligible for refund or exchange, and will be disposed of upon receipt.
We make many of our hats right here in our Portland shop, and we are delighted to make a hat just for you. If you would like a custom hat, please drop a note to AssistancePlease@BonnetBoutique.com with your head size (measure just above the ears), along with the style and material you are interested in. We will get back to you with a quote, (and maybe a few more questions), by the next day.
For orders over $125, we offer free ground shipping to the continental United States.
If you live nearby and would like to pick up your items and save on shipping, we will be happy to set them aside for you for pickup. Please choose the ‘pick-up order’ option upon checkout, or give us a call at the shop, 503-954-2271, and we will take care of your purchase by phone.
For orders totaling less than $46, UPS Ground shipping (within the continental US) is a flat rate of $14. Orders totaling between $47-$99, UPS Ground shipping (within the continental US) is a flat rate of $18. If you would prefer a speedier option than UPS Ground, please leave us a note in the Additional Comments section, and we will get back to you with other options.
Items are shipped out daily Monday through Friday.
Any questions? Drop us a note to AssistancePlease@BonnetBoutique.com or give us a ring at 503-954-2271